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How do I...

This page will answer the most frequently asked questions about using our website.  If there's anything else you need our help with, please give us a call on 01685 846666 and we'll be happy to help!

I can't remember my password - how do I reset it?

To reset your password, please visit our login page.  Here you'll find a Forgot your password link.  Click this then enter your email address to receive a password reset email.

The password reset email will be sent within a few moments and will contain a link to return to the site to enter a new password.  You'll have to enter it twice to make sure both match.

I work at a medical practice and would like to register to use the website

If the practice is already buying from us, please give us a call on 01685 846666 and we'll happily attach your email to the practice's account.

We will then send you a link which will allow you to choose your own password.

Please note, we may have to ask some basic security questions or contact your practice to make sure you are authorised to use their account.

How do I change or add my Delivery Address?

You can store as many delivery addresses as you need. The website has a personal address book - and contains addresses that only you may need. If you're part of an organisation, there's a shared address book which is visible to you and any colleagues that may also be using the website.

To manage your personal Address Book


First log in to your account using your email address and password, then click the MY ACCOUNT option at the very top of the page.

Your personal addresses are managed through the Address Book option.  If you've already purchased from us in the past, then we may have already added some addresses for you.  If not, use the Add Address option and complete the fields.

To edit an existing address click the pencil icon next to it, or to remove it from your list, click the X.


To manage your organisation's shared Address Book

First log in to your account using your email address and password, then click the MY COMPANY option at the very top of the page. followed by Units.

Select the business unit (organisation name) by clicking it. To manage your addresses click the Addresses option.

If your organisation has already purchased from us in the past, then we may have already added some addresses for you.  If not, use the Add New option and complete the fields.

To edit an existing address click the pencil icon next to it, or to remove it from your list, click the X.

Where is my Order History?

You can access your own personal order history - orders you've placed yourself over the phone or on our new website - from the MY ACCOUNT option at the top of the page when you're logged in. Click the Order History option to view your orders.

If you'd like to see ALL the orders placed by your organisation, click the MY ACCOUNT option at the top of the page then choose the Historical Orders option.

You'll need to be signed in to be able to access either order history page.

Where can I find my Shopping List?

We've generated a list of the items your organisation has ordered from us over the last two years.

To view and shop from the list, click the MY ACCOUNT option at the top of the page and then choose Shopping List from the menu that appears.

You'll need to be signed in to be able to access your Shopping List.