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Returns and Refunds Policy


Non Faulty Return of Goods

1 Goods are not supplied on a sale or return basis. Returns of non-faulty goods will only be accepted at the sole discretion of and with the prior written permission of the Company. Permission must be obtained within 24 hours from time of delivery. In the event that permission is given then the Customer will be refunded in full. Where the Company agrees to the return of non-faulty Goods, such items must be returned in the following time frame

(i) Goods requiring temperature-controlled storage must be returned in accordance with MHRA guidelines within 24 hours of delivery and must have been stored correctly whilst on the Customer's premises.
(ii) Pharmaceutical and non-pharmaceuticals Goods (other than those requiring temperature-controlled storage) must be returned within 5 days of delivery.

2 If any non-faulty Goods are returned, they must be unused, in original packaging, they must not be relabelled, tamper evident seals must be intact and the Goods must be fit for sale.

3 The cost of carriage of non-faulty returned Goods accepted by the Company is the responsibility of the Customer. The Company shall be entitled to impose a handling charge at a rate of 25% on net invoice value or a minimum handling charge of £15.00 for all cancellations, amendments and non-faulty returned Goods.

4 Items made to Customer's own specification or have been specifically ordered will not be accepted for return unless faulty in accordance with condition 15 of our terms of use.

5 Temperature controlled and pharmaceutical items will not be accepted for return unless faulty in accordance with condition 15 of our terms of use.

6 Any Goods returned under this condition 16 must be accompanied by a returns note, which the Company will supply to the Customer upon request. Failure to do so will render any claim for credit null and void. Any credit will only be raised after satisfactorily passing inspection by the Company's distribution centre. The Company reserves the right to request photographic evidence. The Company accepts no responsibility for Goods whilst in transit back to the Company.

7 In accordance with the Consumer Contract Regulations, as a customer, you have the rights to cancel your order . Our cancellation period begins the moment you place the order and ends 14 days from the day you receive the goods. Please see clause 11.2 for exclusions of our terms of use.

8 If you wish to cancel please call our Customer Care Team on 01685 846666

Once you have notified us that you would like to return the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.

How To Return Your Order

You'll need to return them unused and in a suitable outer box.

When returning orders, goods must be returned in the original packaging, must be unused and in a resalable condition.

On inspection and receipt of the goods, a refund will be processed via your original payment method or in the case of a credit account holder a credit memo will be applied to your account.

Failure to meet the above criteria may result in the return being rejected.

Your parcel will then need to be returned to the following address:

Williams Medical
Craiglas House
The Maerdy Industrial Estate
Rhymney
NP22 5PY

Please note you must organise the return of the items at your expense.

If the return is as a result of a fault or an order error made by us then we will either organise the return to be collected free of charge or we will refund any postage incurred.

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