Williams Medical Webinar | Systems Leadership in Primary Care with Susan Jones

Wednesday 14 January 2026

13:00 – 14:00

We know how demanding working in general practice can be - that’s why we’ve teamed up with The Institute of Health & Social Care Management for The Practice Support Series, a set of FREE webinars designed to equip frontline staff with the skills, knowledge, and confidence to navigate daily challenges.


Join us on January 14th to learn more about systems leadership in primary care, presented by Susan Jones, Institute of Health and Social Care Management Director for Social Care.


This session will focus on:

● The advent of Neighbourhood Health Services and what they mean

● How to understand and influence systems

● The Cynefin model and how to use it

● How to develop your system leadership

Join us for practical insights, expert advice, and real-world solutions tailored to your role. Let’s work smarter, support each other, and deliver even better care.