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Contacting Williams

Our customers are at the heart of our business and we want to ensure your experience with Williams Medical is as enjoyable as possible.

We hope this page will answer any questions you have about us and our business. If not, we love a chat! Feel free to contact us with any questions you may have and we'll be happy to help.

Who We Are

With a heritage dating back more than thirty years, Williams Medical Supplies Ltd is the largest supplier of medical disposables, equipment, pharmaceuticals and medical services to UK primary care.

Our parent company is DCC plc, part of the FTSE 100 and one of the UK and Ireland's largest companies.

We are registered in England and Wales, company number 4240054. Our VAT number is GB 902 9947 03.

Our registered office address is:

Craiglas House
The Maerdy Industrial Estate
Rhymney
Gwent
NP22 5PY

You can call us on 01685 846666, fax us on 01685 844725, or email us at customercare@wms.co.uk

Customer Care Team

We always aim to ensure that the service you receive from Williams Medical Supplies is second-to-none, however there may be times when you need to contact us for assistance or advice.

For peace of mind and convenience, we aim to resolve your case on the initial call. If further information or a more detailed investigation is required we work hard to resolve your case in the most efficient and effective manner.

If you're not satisfied with the outcome of any case you can speak to a member of our management team on 01685 846666 who will be happy to assist you further.

You contact our Customer Care Team by calling 01685 846666 and choosing option 2, fax us on 01685 844725, or email the team at customercare@wms.co.uk

Sales Team

If you can't find what you're looking for, have any product-specific queries or just prefer to place your order over the phone, you can contact our friendly Sales Operators Monday - Friday from 8.30am - 6pm.

You contact our Sales Team on 01685 846666 option 1, fax them on 01685 844725, or email the team at sales@wms.co.uk

Medical Services Team

For more than 10 years, Williams Medical has been delivering a range of high quality medical services to customers across the United Kingdom.

To speak to our Team about Test and Calibration, Legionella Risk Assessment, Mercury Disposal, PAT Testing, CPR Training or any other Medical Services query, please feel free to contact us.

You contact the Team on 01685 846666 option 4, fax them on 01685 844725, or email the team at medicalservices@wms.co.uk

Online Support Team

We want your online experience to be the best it can be and always welcome feedback. Feel free to contact us with your feedback so we can improve our site and keep what you love.

Forgotten your password? You can easily reset it here

You contact the Web Team on 01685 846666 option 1 (ask for the Web Team), or email the team at websupport@wms.co.uk

Billing and Account Enquiries

If you have an online account and are a Williams Medical customer, you can view your complete Order History (both online and telephone orders) and past invoices easily by logging into your account here.

If you don't have an online account or would like to speak to a member of our Accounts Team, please feel free to contact us.

You contact the Accounts Team on 01685 846666 option 3, fax them on 01685 843558 or email the team at accounts@wms.co.uk

Find Us

Based in the industrial heart of the South Wales Valleys, Williams Medical is situated in Rhymney at the Heads of the Valleys. We are easily accessible by road or railway with regular trains from Cardiff to Rhymney.

Williams Medical Supplies Ltd.
Craiglas House
The Maerdy Industrial Estate
Rhymney
Gwent
NP22 5PY

Company No. 4240054
VAT No. GB 902 9947 03
Switchboard: 01685 844739

Using a SAT NAV? Using postcode NP22 5LW should get you to Rhymney train station. Turn left before you get to the station and we're right at the end of the road!