Williams Medical Webinar | Service Excellence in an Age of Demand with Susan Jones

Wednesday 25 June 2025

12:00 – 13:00

We know how demanding working in general practice can be - that’s why we’ve teamed up with The Institute of Health & Social Care Management to launch The Practice Support Series, a new set of FREE webinars designed to equip frontline staff with the skills, knowledge, and confidence to navigate daily challenges.


Join us on June 25th to learn more about service excellence in an age of demand, presented by Director of Social Care at IHSCM, Susan Jones.


This session will focus on:

● Customer Service

● Effective Patient Encounters

● Improving Patient Relationships

● Creating a Bond with your Patients

Synopsis – values-based leadership of service excellence, the 3 rings model, homing in on the small stuff, good to great, like to love, satisfied to loyal – how do we change the aspiration?

Join us for practical insights, expert advice, and real-world solutions tailored to your role. Let’s work smarter, support each other, and deliver even better care.