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Privacy Policy

This privacy statement sets out

DCCVITAL is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

DCCVITAL may change this statement from time to time by updating this page. We will make clear whenever any changes are made. This statement is effective from May 2018.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. In particular, we will use it and process it lawfully for the purposes of:

We will also use your information to manage our contractual relationship with you for:

If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.

Where we have asked for your consent to use your personal information for a particular purpose, this consent can be withdrawn by you at any time.  Please see the section entitled ‘Controlling your personal information’ below.

Security

The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.

Only authorised employees and carefully checked agents, contractors and sub-contractors, who provide a particular data processing service for us, are permitted access to your data. These people will only be allowed access to your data for the purposes identified within this Privacy Policy, processing it on our behalf or for IT security and maintenance.

If a third party processing your data on our behalf is located in a non-EU country that does not have data protection laws equivalent to those in the EU, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure by those processing your data on our behalf. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing such party to comply with standards equivalent to those that would apply where that party to be located within the EU. 

We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Sometimes, you might wish to disclose sensitive information to us, for example if you need a priority delivery because you are receiving medical treatment. We will only use sensitive data for the specific reason you disclosed it to us and we will take extra care to keep it secure. From time to time, we will check with you that we may continue to use that sensitive data for the specified purpose.  We will re-check this consent on a periodic basis.  In either case, you may withdraw your consent at any time.

How long we hold your information for

The time period for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.

Where we are using your personal information to send you marketing information we will retain that for 2 years as we understand that you will not buy from us on every occasion but frequently we see repeat purchases from customers in this time period. We will retain your account information for 7 years in line with relevant tax and contract requirements.

You are entitled to request that we erase your personal information at any time, for example where you cease to be an active customer of ours.  Whilst we will generally seek to comply with your request, there will be circumstances where we are entitled to retain such personal information (e.g. in respect of legal claims). 

Controlling your personal information

You may choose to restrict or control the collection or use of your personal information in the following circumstances:

You have the right to:

It is important to note that this is not an absolute right to review all the information that is held about you, as there are various exceptions to this right.  These include:

  1. where personal data is kept for the purpose of preventing, detecting or investigating offences and related matters; and
  2. where the data is given by another person in confidence.

If you want to remove a consent or request erasure or transfer of your personal information, you may do so at any time by writing to us at:

Subject Access Requests (HR Department),
DCC Vital, Fannin House,
South County Business Park,
Leopardstown,
Dublin 18,
Ireland,
D18 Y0C9

Or by emailing us at subjectaccessrequest@dccvital.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  Where we do seek your permission we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.

Sometimes we may have to pass information to statutory bodies authorised to obtain data under various legislation, such as the police or tax authority.

If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

This policy replaces all previous versions and is correct as of May, 2018. We reserve the right to change the policy at any time.

Cookies and our Website

How we use cookies

Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

The table below explains the cookies we use and why.

As the current advice given by the Information Commissioner indicates that analytical cookies are exempt from the legislation, we allow these by default.

By using the website, we assume that you consent to the use of the cookies below:

CookieUsed forCurrent value
WMS_CookieConsentUsed to record if you've given us permission to store other cookies on your computer or mobile device.Not set
WMS_VisitUsed to maintain a record of the unique ID of your visit to our website, ensuring you can add items to your basket.Not set
WMS_OffersUsed to activate promotions and special offers on your behalf.Not set
WMS_RecentItemsUsed to keep a record of the products you've viewed on the website, allowing you to move back to a previous page.Not set
WMS_SourceCookieUsed to maintain a record of the last page viewed, allowing the site to return you to that location if required.Not set
WMS_RememberEmailAddressSpecifies whether the site is allowed to remember your email address to speed up the process of logging on.Not set
WMS_RememberedEmailAddressIf the Remember Email Address cookie is set to 1, then this will save your email address between visits.Not set
__utmaUsed by Google Analytics to help us improve the website.Not set
__utmbUsed by Google Analytics to help us improve the website.Not set
__utmzUsed by Google Analytics to help us improve the website.Not set

This page will be updated whenever we add a new type of cookie to the website.