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How we manage your data

In line with the new General Data Protection Regulations (GDPR) effective 25th May 2018, we aim to make it easy for you to see how we manage your data. To make it easy, we've broken it down to simple FAQs, covering topics such as how we use your data and how we protect it.

If you'd like to know anything else regarding GDPR, please call us on 01685 846682 or use the Ask Williams page to send your enquiry to the team. We will contact you with a response, normally within two working days.


What do we do with your personal data?

"Personal data" is defined as anything that can be use to identify a person such as a name, home address, personal telephone number or a named email address (e.g. firstname.surname@email.com).

The protection of your personal data is a priority for Williams Medical Supplies. We offer you a better standard of service by using your personal data to:

(a) Contact you with Order Updates, Delivery Tracking and copies of your invoices

(b) Send you discount codes, monthly offers & other relevant information which we think you'll be interested in

(c) Inform you about important business news & updates regarding your account at Williams

How do we protect your data?

We look after your personal information at all times by using appropriate security and technical controls. Anyone who works with us handling your data has to comply with strict standards of European data protection law. All our people are trained to respect your data.

How long do we keep your data?

Where we are using your personal data to send you marketing information we will hold it for 3 years as we understand that you will not buy from us on every occasion but frequently we see repeat purchases from customers during this time period.

Where we are holding your data in relation to account/transactions, we are obliged by law to hold data (such as your name, address and transaction details) for 7 years.

What personal data do we hold?

We don't hold more than we need. In most cases, the personal data we hold is just your name & email address. If you are not a "Business Customer", we will also probably hold your home address and personal telephone number which you would have provided at the point of ordering.

Who do you give my data to?

We do not and will not sell or distribute your personal information to anyone else unless we have your permission or are required by law to a person authorised to obtain data under specific legislation. If you wish for us to transfer your personal information to a third party (e.g. another service provider), we will provide personal information held by us for you to pass to that third party.

How can you update your preferences?

The easiest way to update your marketing preferences is to visit our Update Page If you do not want to receive any more marketing material from us by email, post, fax or telephone, just contact as the details below and we will remove you from our list.

We will still hold your information where we are legally obliged to do so. Under GDPR, you also have the "Right to be Forgotten" which means we will delete all of your personal data we hold, except for where we have to keep it on file for legal reasons.

How to find out more:

Please feel free to contact us on the details below if you would like any of the following:

  • what information is being processed;
  • a copy of information that is being processed;
  • correction of information being processed; deletion of information held on you (commonly known as the right to be forgotten);
  • to restrict processing;
  • to request your data be handed over to someone else;
  • object to the processing of your information.

Williams Medical Supplies are a DCC company & more details about our approach to data protection at a group level can be found at www.wms.co.uk/privacy-policy

Who are we?

We are Williams Medical Supplies, the leading provider of medical supplies and services to the UK healthcare market. We are part of DCC Vital, one of Irelands largest companies.

How to contact us?

E-mail us at websupport@wms.co.uk call us on 01685 846682 or write to us at the following address:

Williams Medical Supplies Ltd
Craiglas House
The Maerdy Industrial Estate
Rhymney
Gwent
NP22 5PY


We aim to respond to your request within 2 working days, and will complete any reasonable requests for a copy of what personal data we hold on you within 30 days as required by law.