Frequently Asked QuestionsFrequently Asked Questions

We've collected together some of our most commonly asked questions below, covering topics including payments, deliveries and returns.

If you'd like to know something else, please call us on 01685 846666 or use the Ask Williams page to send your enquiry to the team. We will contact you with a response, normally within one working day.

What are your delivery charges?

How do I return a product?

I can't find a product on the website!

How can I track my order

My order is missing or incomplete!

When will I receive my order?

Where do you deliver?

Can I specify a time for my delivery?

What happens if I'm not in to receive my order?

How can I pay for my order?

How can I create a credit account?

General delivery information

If your question doesn't appear above - or if our answers aren't sufficient - please call us on 01685 846666 or use our Ask Williams page.


The Williams Medical Supplies Advantage

Services

Access a range of value-added services
Access to added-value services including medical equipment Test and Calibration, CQC advice and health and safety audits.

Range

The widest range of medical equipment, disposables and pharmaceuticals
The UK's widest range of medical equipment, disposables and pharmaceuticals from all the leading brands.

Purchase Peace of Mind

Purchase Peace of Mind
Let us know if you find equipment or disposables cheaper, let us know within 14 days and we'll happily refund the difference.

Credit

Up to 60 days credit
Our flexible payment options include up to 60 days credit for account customers. Please contact us if you'd like to know more!