Contacting Williams Medical

Our customers are at the heart of our business and we want to ensure your experience with Williams Medical is an enjoyable as possible.

Try using our FAQs below to answer any queries you have, or feel free to contact us with any queries you may have.

Who we are >

Williams Medical Supplies Ltd is part of DCC, one of Ireland's largest PLCs.

We are registered in England and Wales, company number 4240054. Our VAT number is GB 902 9947 03.

Our registered office address is:

Craiglas House
The Maerdy Industrial Estate
Rhymney
Gwent NP22 5PY

01685 846666 - Option 2

customercare@wms.co.uk

01685 844725

Customer Care Team >

We always aim to ensure that the service you receive from Williams Medical Supplies is second-to-none, however there may be times when you need to contact us for assistance or advice.

For peace of mind and convenience, we will aim to resolve your case on the initial call. If further information or a more detailed investigation is required we will aim to resolve your case in the most efficient and effective manner.

If you are not satisfied with the outcome of any case you can speak to a member of our management team on 01685 846666 who will be happy to assist you further.

01685 846666 - Option 2

customercare@wms.co.uk

01685 844725

Sales Team >

If you can't find what you're looking for, have any product-specific queries or just prefer to place your order over the phone, you can contact our friendly Sales Operators Monday - Friday from 8.30am - 6pm.

01685 846666 - Option 1

sales@wms.co.uk

01685 844725

Medical Services Team >

For more than 10 years, Williams Medical has been delivering a range of high quality medical services to customers across the United Kingdom.

To speak to our Team about Test and Calibration, Legionella Risk Assessment, Mercury Disposal, PAT Testing, CPR Training or any other Medical Services query, please feel free to contact us.

01685 845555

medicalservices@wms.co.uk

01685 844725

Online Support Team >

We want your online experience to be the best it can be and always welcome feedback. Feel free to contact us with your feedback so we can improve our site and keep what you love. Forgotten password?

You can easily reset it by clicking here.

01685 846666
- ask for the web team

websupport@wms.co.uk

Billing & Account Enquiries >

If you have an online account and are a Williams Medical customer, you can view your complete Order History (both online and telephone orders) and past invoices easily by logging into your account here.

If you don't have an online account or would like to speak to a member of our Accounts Team, please feel free to contact us.

01685 846666 - Option 3

accounts@wms.co.uk

01685 843558

Find Us >

Based in the industrial heart of the South Wales Valleys, Williams Medical is situated in Rhymney at the Heads of the Valleys. We are easily accessible by road or railway with regular trains from Cardiff to Rhymney.

Williams Medical Supplies Ltd.
Craiglas House
The Maerdy Industrial Estate
Rhymney
Gwent NP22 5PY

Company No. 4240054
VAT No. GB 902 9947 03
Switchboard: 01685 844739


Using a SAT NAV?

Using postcode NP22 5LW should get you to Rhymney train station. Turn left before you get to the station and we're right at the end of the road!

FAQs >

I placed my order online - when can I expect delivery?

We aim to process all orders for in-stock items that are placed before 6pm, Monday to Friday, the same day that the order is received.

At times of high demand, such as before bank holidays, despatches may be delayed. If your order contains a non-stock item, or an item that is delivered directly by the manufacturer, the website will give an indication of when you should expect your delivery.

Some suppliers that deliver directly to you may contact you to arrange a convenient time, and to check access to your property.

If the website does not display any information about stock levels or lead times, please contact our Customer Care Team on 01685 846666 Option 2 or email customercare@wms.co.uk for more information.

Please note that chilled product lines are not despatched on a Friday to ensure they are held within our temperature guidelines.

If you need your order urgently, or to guarantee delivery by a certain time, please contact our Sales Team on 01685 846666 Option 1 and we'll be happy to help!

Where can I get copy invoices?

All your previous invoices and order history are stored in your online account tools. Simply log into your online account, go to Order History and click on the WSI link below the orders you need a copy invoice for.

If you don't have an online account, click here to set one up - it's free, simple to use and provides you with fantastic online reporting tools. If you want to speak to our Accounts Team, please call 01685 846666 Option 3 who will also be able to help.

What are your delivery charges?

All orders over £100 qualify for Free Delivey, but small orders with a value of less than £100 (excluding VAT) will attract a small order charge of £5.53 (excluding VAT).

Delivery of some larger items - and deliveries to non-UK mainland locations - may be charged more, and we may contact you after you order with more information.

How do I return a product?

Firstly, we're really sorry that you want to return something to us! Our Customer Care team will be happy to help you organise your return. Please call them on 01685 846666 Option 2 and they will arrange for the items to be collected from you.

Once the return is complete, your account will be credited or your card will be refunded.

I can't find a product on the website?

We try and make the website as searchable as possible, but in some cases the words you're using may be ones we hadn't thought of!

The website is organised into three main product areas - Equipment, Disposables, and Pharmaceuticals - which can be browsed using the menu at the top of the screen.

If you still cannot find a product please contact us on 01685 846666 option 1 and we'll be happy to help, or use the Ask Williams page to send your enquiry.

How can I track my order?

Once your order is despatched from our warehouse, you can track its progress online.

If you have a 30 day credit account, you can login to your account online and use the Track option next to each order on the Order History page.

If you don't have a credit account with us, simply visit the Order Tracking page and enter your order number and postcode to view its progress.

Alternatively, please call our Customer Care Team on 01685 846666 Option 2 and we'd be happy to help.

My order is missing or incomplete!

If you don't receive your order, or some of what you've ordered is missing, please feel contact our Customer Care Team on 01685 846666 Option 2 and we'll be happy to advise you and look into the matter further.

Where do you deliver?

We deliver to all parts of the United Kingdom and Northern Ireland, along with Southern Ireland.

Due to the nature of many of the products we sell, we aplogise, but we can't send orders overseas.

Can I specify a time for my delivery?

If you require your order to be delivered by a certain time, please contact us on 01685 846666, Option 1.

Depending on the nature of the products you need, we can arrange timed or Saturday morning deliveries.

What happens if I'm not in to receive my order?

The nature of the products we sell means that we require a signature on receipt. In most instances, our delivery partners will not leave your order with a neighbour or in a location you specify (such as the coal house or porch).

If you are not available when your order is delivered, the delivery service will leave you a card. You can contact them directly to arrange re-delivery. Alternatively, please call our Customer Care Team on 01685 846666 Option 2 and we'd be happy to help.

After three delivery attempts, your order will be returned to us, and we will try to contact you to arrange a more convenient time to receive your order.

How can I create a credit account?

Creating a 30 day credit offers you extended credit terms, along with access to online Account Management tools.

If you'd like to create a credit account, please contact our sales team on 01685 846666 Option 1. They will send you a form to complete and return to us. Setting up a credit account normally takes about 48 hours.

General delivery information

We ship all orders using one of our carefully selected partners, which include UK Mail, City Link, TNT and PolarSpeed (for temperature controlled products).

We do not charge for delivery for orders over £100, but small orders with a value of less than £100 (excluding VAT) will attract a small order charge of £5.53 (excluding VAT).

The nature of the products we sell means that we require a signature on receipt. In most instances, our delivery partners will not leave your order with a neighbour or in a location you specify (such as the coal house or porch).

If you are not available when your order is delivered, the delivery service will leave you a card. You can contact them directly to arrange re-delivery. Alternatively, please call us on 01685 846666 and we'd be happy to help.

After three delivery attempts, your order will be returned to us, and we will try to contact you to arrange a more convenient time to receive your order.

Why can't I order Pharmaceutical items online?

Due to the nature of Pharma items, we have to ensure that the people we supply Pharma are authorised to obtain these items. If you're a heathcare organisation, please call us on 01685 846666 Option 1 and ask for your account to be Pharma Approved.

You'll then need to complete a form and return it to us by fax or email and we will authorise your account to purchase Pharma online and over the telephone.

My question isn't here!

If your question doesn't appear above - or if our answers aren't sufficient - please call us on 01685 846666 Option 2 or use our Ask Williams page.